It’s impossible to create loyal customers without first inspiring a team of employees, so they become promoters themselves. Who would go out of their way for a customer unless he or she is proud and inspired to be part of the team? Fred Reichheld, The Ultimate Question 2.0 In today’s world, team loyalty is a […]

The way your employees feel is the way your customers will feel. Sybil F. Stershic, certified facilitator and founder of Quality Service Marketing A successful investor never views assets solely as numbers — they assess liquidity, growth potential, strategic impact, and the ability to deliver long-term value. The same approach applies to human capital management, […]

Managing human capital in a large, international logistics company requires clearly defined processes that balance speed with consistent quality. Nova Post not only delivers fast and reliably — it also places strong emphasis on service, both for its customers and its employees. The company prioritizes transparency, accessible infrastructure, and support at every level of engagement. […]

Just like aviation safety doesn’t rely on assumptions but requires clear procedures, checks, and standards — such as the IOSA audit — the development of teams in a company today is impossible without a transparent approach to competency assessment. It’s no longer just a formal process or a checkbox item in a job description, but […]

LMS (Learning Management Systems) — digital learning management systems — have shown some of the fastest growth rates in global software demand since the early 2020s. According to a 2022 study by the industry publication MarketsandMarkets, the global corporate LMS market was valued at $8.1 billion USD. The forecast predicts that between 2023 and 2027, […]

A major SMART HCM & LMS update featuring ChatGPT-based AI integration for automatic resume analysis, new mass recruitment tools, and enhanced approval workflows. Learn about instant candidate profile completion, visual absence planning, and other helpful updates in our release overview. Built-in AI Features: Resume Parsing and Candidate Scoring AI-based candidate evaluation against job profiles What […]