It’s impossible to create loyal customers without first inspiring a team of employees, so they become promoters themselves. Who would go out of their way for a customer unless he or she is proud and inspired to be part of the team? Fred Reichheld, The Ultimate Question 2.0 In today’s world, team loyalty is a […]

The way your employees feel is the way your customers will feel. Sybil F. Stershic, certified facilitator and founder of Quality Service Marketing A successful investor never views assets solely as numbers — they assess liquidity, growth potential, strategic impact, and the ability to deliver long-term value. The same approach applies to human capital management, […]

Just like aviation safety doesn’t rely on assumptions but requires clear procedures, checks, and standards — such as the IOSA audit — the development of teams in a company today is impossible without a transparent approach to competency assessment. It’s no longer just a formal process or a checkbox item in a job description, but […]

LMS (Learning Management Systems) — digital learning management systems — have shown some of the fastest growth rates in global software demand since the early 2020s. According to a 2022 study by the industry publication MarketsandMarkets, the global corporate LMS market was valued at $8.1 billion USD. The forecast predicts that between 2023 and 2027, […]

An effective goal-setting system starts with disciplined thinking at the top, with leaders who invest the time and energy to choose what counts. John Doerr, “Measure What Matters” To build a successful and competitive business, you need a clear “architectural” plan for the process. In this context, the OKR system serves as such a blueprint. […]

In business, what’s measured improves Mark Cuban This quote from the successful American entrepreneur perfectly captures the core purpose of KPIs: the inseparable link between measurement and business growth. KPI stands for Key Performance Indicators. Using KPIs is particularly important in today’s data-driven business environment, where informed decisions are essential for strategic growth. By tracking […]