The way your employees feel is the way your customers will feel. Sybil F. Stershic, certified facilitator and founder of Quality Service Marketing A successful investor never views assets solely as numbers — they assess liquidity, growth potential, strategic impact, and the ability to deliver long-term value. The same approach applies to human capital management, […]

Just like aviation safety doesn’t rely on assumptions but requires clear procedures, checks, and standards — such as the IOSA audit — the development of teams in a company today is impossible without a transparent approach to competency assessment. It’s no longer just a formal process or a checkbox item in a job description, but […]

When we were brainstorming an introduction to this article that would clarify the OKR method and its role in building an effective company strategy, we were looking for an example of the “Objectives and Key Results” model in action. We were reminded of the first season of the British TV series Miracle Workers, based on […]

Those who experience burnout at work are not those who are indifferent, but rather those who sincerely invest their internal resources in colleagues, business partners, clients, an unending stream of tasks, or a certain long-term and energy-consuming goal. Burnout affects those who possess what is often called an inner fire—a professional spark—without which there is […]